Privacy Policy

Our Privacy Practices

This website is owned and operated by Phonak, LLC. (“Phonak” or “We”). We understand you value your privacy. At Phonak, we want to make your experience online satisfying and safe. This statement explains how we collect, use and disclose information you provide to us or we learn from your use of this website and when you respond to our advertising and marketing efforts. It describes how we may collect, use and in some instances share this information.

Information we collect and how we use it

In order to provide and enhance our services and make available this website and to otherwise respond to your requests and assist you, we may collect the following types of information:

Information you provide

Phonak collects personal information that users provide through optional, voluntary submissions, such as email and online registration forms and in response to our advertisements including television, print or, other campaigns. Personal information means any information that may be used to identify an individual, including, but not limited to, your name, e-mail address, phone number, and in some limited cases might include billing information. The types and amount of personal information collected for these activities depends on why you have contacted us. We use the information we collect to provide our services, to tailor your user experience, and to prevent fraud. We may also use this information to provide you special offers from partner companies and products with your permission.

Usage tracking

We track website usage data to improve the services we offer to our users. We collect user traffic patterns throughout our website. This information is collected to help improve site flow and usability. We track click-through information, including IP addresses, to our site from the reports and emails we sent to our customers. This is done to gauge the effectiveness of our marketing campaigns and to discourage fraudulent use.


When you visit our site, we may send one or more cookies - a small file containing a string of characters - to your computer that uniquely identifies your browser.

Cookies are small text files that websites often store on computer hard drives or mobile devices of visitors to their sites. They are used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

A cookie contains a unique number, which is used to recognize your computer when a user of your
computer or mobile device returns to a website that it has visited previously. We use cookies to enhance the online experience of our visitors and to better understand how the website is used. [We also use cookies to enable our and third-party advertising both on and off the website.]

This website serves the following cookies to your computer [or mobile device]:

  • Functional cookie - These are Cookies which are set up to improve the functionality of the website and/or application.
  • First Party cookie - These are Cookies which are set by a website and/or application and can only be read by such site.
  • Third Party cookie - These are Cookies which are set by third parties we use for different services (for example, website and/or application analytics or advertising).
    • You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of the website. You can block cookies by changing your browser settings so that cookies from the website cannot be placed on your computer or mobile device.

      We use cookies to improve the quality of our service by storing user preferences and tracking user trends, and to customize your experience including for advertising purposes. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some services may not function properly if your cookies are disabled.

      User communications

      When you send email or other communication to Phonak, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may also use or share this information in order to provide you with information about other products and services that we think may be of interest to you. We try to give you controls so that if you do not wish to receive such communications in the future you can opt-out. Phone information - Phonak may also collect information when you contact us by phone for example if you respond to one of our advertisements. This information may be used to respond to your requests, for marketing and product development purposes and other purposes describe in this policy. As with other user communications, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may also use or share this information in order to provide you with information about other products and services that we think may be of interest to you. We try to give you controls so that if you do not wish to receive such communications in the future you can opt-out.


      This website is not directed at children and we do not knowingly collect personally identifiable information from anyone under the age of 13 through this website. Any person who provides their personal information to the Phonak through this website represents that they are 13 years of age or older.

      Phonak Transfer and Information Sharing Policy

      We may provide information we receive from you to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf and any other purposes identified above. We require that these parties agree to process such information based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures. Except as specifically disclosed and with your consent (see examples above), we will not otherwise provide your personal information to third parties for their marketing purposes. Phonak may share personal information about you with third parties if doing so is appropriate to carry out a user's request or it reasonably believes that doing so is legally required or is in Phonak's interest to protect its property or other legal rights or the rights or property of others. Phonak may share non-personal information in anonymous aggregate form with third parties. This non-personal information is used by third parties to help Phonak improve the website and Phonak products and services.

      Business Changes

      If Phonak should ever file for bankruptcy or have its assets sold to or merge with another entity, information Phonak receives from you including from this website is a Phonak asset and may be transferred.

      International Visitors and Customers

      This website is hosted in the United States. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law please note that you are transferring your personal data to the United States which does not have the same data protection laws as the EU and by providing your personal data you consent to:

      the use of your personal data for the uses identified above in accordance with this policy; and the transfer of your personal data to the United States as indicated above.


      No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We take steps to secure information we receive from you but, this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using this website or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site. Phonak may post a notice on our website if a security breach occurs. If this happens, you will need a web browser enabling you to view Phonak's website. Phonak may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at

      Changes and Updates

      We may occasionally update this Privacy policy. When we do, we will also revise the "last updated" date on the Privacy policy. For changes to this Privacy policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change. We encourage you to periodically review this Privacy policy to stay informed about how we are protecting the Personal Information we collect. Your continued use of this website constitutes your agreement to this Privacy Statement and any updates.

      Contacting Phonak

      If you have any questions, comments, or concerns about this privacy policy, please email us at . Postal Mail Address: Phonak, LLC 4520 Weaver Parkway Warrenville IL 60555 Phone: (800) 941-6072 If you have a privacy concern regarding Phonak or this policy and if you cannot satisfactorily resolve it through the use of this website you should then write to: In the event that we are still unable to resolve your concerns Phonak is committed to cooperating to achieve a proper resolution of your privacy concerns. Effective Date: September 22nd, 2011


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